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This page sets out how up 55 governs accounts, what your rights are under our policy, and how to contact us when you need to review or correct your information. Access to our platform depends on your local law and the eligible regions we serve.
up 55 operates under terms and conditions that apply to every registered account. These terms govern how your account is created, how we handle account data, what payment transactions are covered, and how disputes are addressed. Availability of the platform — including access to game content from PlayStar, PG Soft, Microgaming, JDB and Habanero — is determined by the laws of your jurisdiction and the eligible regions we currently serve. We do not make representations about legal status in regions outside our published scope. When you use a local payment method such as bKash or Upay to fund your account, the transaction terms shown at the point of deposit form part of your agreement with us. We do not override the terms of any payment provider; their own policies apply alongside ours. If you believe a transaction has been recorded incorrectly, you can raise the matter through your account transaction history first, then contact our support team with the reference details. We update our terms when our service changes materially. Any update that affects account rights will be communicated through your registered account notification channel before it takes effect. Continued use of the account after the effective date constitutes acceptance. If you do not accept a revised term, you may close your account before the date it takes effect by contacting support.
Our legal terms do not apply uniformly across every area of the account — some areas are governed by our policy alone, others involve third-party terms alongside ours. Understanding the scope helps you know where to go when a question comes up.
Our terms fully govern how your account is created, verified and closed. Login credentials, session security and account suspension decisions sit entirely within our policy. If access is restricted in your region, this is governed by jurisdictional eligibility, not a platform error.
Deposits and withdrawals via bKash, Upay or other supported rails are covered jointly by our terms and the payment provider's own policy. We record each transaction in your account history; disputes about amounts or statuses should reference that record when contacting support.
Game content from our studio partners — PlayStar, PG Soft, Microgaming, JDB and Habanero — is delivered under those studios' own content licences. Our terms govern your access to that content; the studios govern the content itself. We do not override studio-level rules on game availability.
Links or integrations that leave the up 55 environment — including external payment apps and any third-party identity checks — operate under those third parties' terms. We are not liable for the policies of services outside our own platform once you navigate away.
Our policy gives you several practical rights over your account data and transaction history. You can review the information we hold about your account at any time by navigating to the account settings area after login — your registered details, payment method entries and session history are visible there. If any detail is incorrect, you can submit a correction request through the support contact form; include your account reference number so our team can locate the record quickly. Beyond reviewing and correcting information, you may also ask us to clarify how a specific piece of account data is used, or to delete data where our policy and applicable law permit us to do so. We aim to respond to these requests within the timeframe our support team publishes. We cannot delete transaction records that we are required to retain under applicable financial rules, but we will confirm which records fall into that category when you ask. All requests are handled by our support team — there is no automated deletion portal.
Log in and open the account settings page to see your registered details, past transactions and linked payment methods. Your bKash and Upay deposit history is listed in the transactions tab with dates and reference numbers.
If your name, contact information or payment method details need updating, submit a correction through the support contact form. Include your account reference number; our team will verify and apply the change.
For any question about how a specific term applies to your account or a transaction, use the live chat or email route listed on our contact page. Describe the account action in question so our team can give you a precise answer rather than a general one.
Where our policy and applicable law allow, you may request deletion of personal data we hold. Contact support with your request and account reference. We will confirm which data can be removed and which must be retained under financial record-keeping rules.
If your question is about account terms, data rights or a transaction you want to dispute, use the dedicated routes below. Have your account reference number and the relevant transaction ID ready before you write — it lets us work through your query without back-and-forth.
Open the live chat widget from any page while logged in. State your query is policy or account-related at the start so it routes to the right team member. Available through the support link in the account menu.
Send your policy or data query to the support email address published on our contact page. Include your account reference number and a clear description of the issue. We respond through the same email thread.
Our help centre covers the most common policy questions — account closure, data requests, transaction disputes and payment method scope. Check there first; if your question is not answered, use live chat or email to escalate it.
We handle account and transaction data with the controls described in our privacy policy, which is published in the legal section of the site and updated when our data practices change materially.
We use cookies to maintain your logged-in session and to remember your account preferences between visits on the same device. You can review and adjust cookie settings through your browser. Functional cookies required for login cannot be disabled without ending your session.
Your account is protected by the credentials you set at registration. We do not store your bKash or Upay PIN — payment authentication happens within those providers' own apps. If you suspect unauthorised access, change your password immediately and contact our support team.
We retain transaction records for the period required under applicable financial rules. Account activity logs are kept for the duration your account is active and for a period after closure as required by law. You can ask support which records are held and for how long.
All data and policy queries go through our support team via the routes published on the contact page. There is no separate data-protection postal address. Our support team escalates formal requests to the appropriate internal owner and responds within the timeframe shown on the contact page.
Real questions from account holders about how our policy works, what your rights cover and how to contact us if something needs attention.
Access and the application of our terms depend on your local law and whether your region is within our eligible service area. We do not make claims about legal status in jurisdictions outside our published scope. Check the eligibility section in the terms document published on this site.
When you close your account, we retain transaction and identity records for the period required under applicable financial rules. Other account data may be deleted on request. Contact support with your account reference and ask for confirmation of what is retained and for how long.
Start by checking the transaction reference in your account history — the date, amount and status are listed there. If the record looks wrong, contact support with that reference number. Note that the payment provider's own terms also apply to the transaction alongside ours.
Log in, go to account settings and review the information shown there. If something needs changing, use the support contact form and include your account reference number. Our team verifies the correction request and applies it once confirmed.
Our terms govern your access to game content on the platform. The studios — including PG Soft, Habanero, PlayStar, Microgaming and JDB — operate under their own content licences. We deliver the content; the studios are responsible for the content itself under those licences.
We notify account holders through the registered account notification channel before any material change takes effect. The updated terms are published in this legal section with an effective date. If you continue using your account after that date, you are accepting the revised terms.