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These terms set out how your up 55 account works, what we expect from you, and what you can expect from us. Access to the platform and its content depends on your local law and eligible region, so read this page before you open an account or make any transaction.
By accessing up 55 — whether through a mobile browser, a saved bookmark, or a direct link — you confirm that you have read and accepted these terms in full. They apply to every part of your account: your profile details, the games you open, and any transaction you initiate, including deposits made through bKash or Upay. If you do not accept any part of these terms, your option is to stop using the platform and close your account. We may update these terms when our services change, when payment processes are adjusted, or when local regulatory conditions shift. When we make a material change, we will place a notice in your account area before the new version takes effect. Continued use of the platform after that date means you accept the revised terms. These terms do not override applicable local law. Where a provision conflicts with a legal requirement in your jurisdiction, the legal requirement takes precedence for that provision only; the rest of the terms remain in effect. Availability of any feature — including bKash deposits, Upay transfers, game categories, and live tables — depends on your location and eligible region. We do not make a blanket availability claim to any territory.
These terms apply differently depending on which part of the platform you are using. The four areas below clarify what falls inside this policy, what sits outside it, and where separate conditions apply. Knowing the boundary helps you raise the right question with the right channel when something is unclear.
Your login credentials, session behaviour, account verification steps and profile details are all governed by these terms. You are responsible for keeping your login secure. Any activity recorded under your account is treated as authorised by you unless you notify us promptly that access was compromised.
Deposits and withdrawals processed through your chosen payment route — including bKash and Upay where available in your region — fall under these terms. Transaction records are held in your account history. The terms do not set processing times; those depend on the payment method and your bank or wallet provider.
Game titles, live table streams, sports markets and all other content displayed in the lobby are covered here to the extent they are served directly by up 55. This includes games from PlayStar, PG Soft, Microgaming, JDB and Habanero, available in the lobby where your region is eligible.
External payment processors, game studios, data networks and any linked service outside our platform operate under their own terms. We are not responsible for the conduct, availability or policies of third-party providers. Disputes with those services must be directed to the provider in question.
These terms are not one-sided. You have clear practical options at each stage of your account relationship with us. Your transaction history is visible in the account area at any time — open the history tab to review individual deposits, withdrawals and any adjustments recorded against your wallet. If a record looks incorrect, you can raise a correction request through the support channel before the next billing cycle closes. You may update your contact details and account preferences from the profile settings page. Changes to identity documents that were submitted during verification require you to contact support directly with the corrected material; we cannot accept unverified replacements. If you want to close your account entirely, submit the request through the account settings page or contact us in writing — we will confirm the closure and the status of any remaining wallet balance. Any question about how a specific term applies to your situation can be sent to us; we will respond through the contact route you used to ask.
Open the transaction history tab in your account to see every deposit, withdrawal and balance change. Records are listed in date order with the payment method shown against each entry, including bKash or Upay transactions where used.
Update your email, phone number and preferences directly in profile settings. For changes to verified identity documents, contact support with the corrected material. We process corrections in the order received and confirm the update to your registered contact.
If a term is unclear or you believe a decision was applied incorrectly to your account, send us the details through live chat or email. Include your account reference and the specific term or transaction in question so we can respond with a direct answer.
Submit a closure request from account settings or in writing to our support team. We will confirm the request, note the balance status of your wallet, and complete the closure process in line with the retention period set out in the details section above.
If something in these terms is unclear, or if a decision on your account does not match what the terms say, reach us through the channels below. We handle terms-related questions separately from general account support so the right team sees your message from the start.
Open the chat widget from any page on up 55 to reach support directly. Use this route for urgent questions about a transaction, a blocked account action, or a term that is affecting your current session.
Send a written query to the support email address listed in the contact section of up 55. Include your account reference and quote the clause or transaction you are asking about. This route creates a written record of your question and our response.
The help section at up 55 covers common terms questions with step-by-step account guidance. Check this before contacting support — many questions about wallet balances, bKash transaction records and account verification steps are answered there.
We hold account data for as long as your account is active and for the period required after closure under the retention conditions in these terms. You can request a summary of what data we hold by contacting support in writing.
Your account is protected by the credentials you set at registration. We do not store your bKash or Upay PIN — transaction authentication happens through those platforms directly. If you suspect unauthorised access, change your password immediately and notify us through live chat so we can flag the account.
We use session cookies to keep you logged in across pages and to remember your lobby position on mobile. Persistent cookies are used only for basic site function and analytics. You can clear cookies from your browser settings at any time; this will end your current session and require a fresh login.
Account records — including transaction history, identity documents and correspondence — are kept for the period set out in the applicable terms version at the time of your registration. After account closure, we retain the minimum data required under applicable obligations, then delete the rest.
To correct, update or query any data we hold about you, contact support via email with your account reference and a description of the change requested. We will acknowledge the request and confirm the outcome once the review is complete.
These questions cover what we see asked most often when a user wants to understand how the terms apply to their account, their payment history and their rights.
Yes. Any transaction you initiate through your account — including deposits via bKash or Upay where those methods are available in your region — falls under these terms. The payment processor's own terms also apply to their side of the transaction. Your record of the transaction appears in your account history tab.
We post a notice in your account area before a material change takes effect. Continuing to use the platform after that date means you accept the updated version. If you do not accept the change, you can close your account before the new version comes into force by contacting support.
Access depends on your local law and eligible region. These terms do not grant access beyond what local law permits. If your region is not supported, features including game categories, live tables and payment routes may be restricted or unavailable. Check the eligibility notice in the account area for the current position.
Send the details to our support team via live chat or email, quoting your account reference and the specific clause or transaction. We handle terms disputes separately from general account queries. You will receive a written response through the contact channel you used.
These terms cover your access to the lobby and your account relationship with up 55. Individual game mechanics, RTP disclosures and feature rules are set by the studio — PlayStar, PG Soft, Microgaming, JDB and Habanero each publish their own game-level terms. Where a studio exposes RTP information, it is shown inside the game itself.
After closure we retain the minimum data required under applicable obligations — typically transaction records, identity verification documents and key correspondence. The rest is deleted. To ask what is held about your account, contact support in writing with your account reference and we will respond with a summary.